Hi Carol,
We’re so sorry the flowers didn’t meet your expectations, especially since you’ve enjoyed them in the past. Because these are whole dried flowers, some petals may naturally loosen when infused, and their flavor and appearance can vary slightly from harvest to harvest. However, they should still taste fresh and provide a beautiful experience.
We also apologize for the confusion around Blue Lotus. Despite its name, it doesn’t turn the water blue, the Butterfly Pea flower is the one that creates a vibrant blue infusion: https://the-qi.com/collections/shop-all/products/large-butterfly-pea-tea
Please reach out to us at hello@the-qi.com with your order number. We’d love the opportunity to review your order and make this right.