Shipping & Returns

DOMESTIC ORDERS

• Orders within the US ship via USPS First Class Mail and typically arrive 2-4 business days after the package is picked up. Please note that we cannot guarantee delivery dates.
• All orders ship with delivery confirmation which can be used to track your package. We are unable to provide tracking information beyond that supplied by the USPS.
• We are not responsible for packages that are lost or damaged in transit. Please double check your billing and shipping address when placing an order as we are unable to reroute packages.
• Standard shipping does NOT include insurance.

INTERNATIONAL ORDERS

• International orders ship via First Class Mail and arrive 7-14 days after the package is picked up for most countries but can take up to 3 weeks. Please note that we cannot guarantee delivery dates.
• Most international orders include tracking information. International tracking information is not updated as frequently as domestic shipments and may cease updating once the package leaves the US. We are unable to provide tracking information beyond that supplied by the USPS.
• We are not responsible for packages that are lost or damaged in transit. Please double check your billing and shipping address when placing an order as we are unable to reroute packages.
• Standard shipping does NOT include insurance. 
• We will not mark an item as a "gift" or reduce the stated value of the package. This is illegal, and we can be penalized heavily for doing so. 
• Customs and import duties are levied by the receiving country and are therefore the buyer's responsibility.

RETURNS

Unfortunately, for food safety reasons, we are unable to accept any returned products into our inventory. We will, however, offer replacements should you receive a damaged or defective item. If you would like to request an exchange, please email us at hello@the-qi.com.